For Patients


Your doctors want you to receive the best care, but it can be challenging for them to coordinate the right resources, information, and care for all their patients. That’s why Medicare is working with teams of doctors, hospitals, and other health care providers who are committed to providing better care. These teams are called Accountable Care Organizations (ACOs), and Medicare works through them to ensure that doctors have the resources and information they need to coordinate your care.

MD Value Care (MDVC) is an ACO made up of a group of local doctors from independent primary care and specialty practices in Richmond, VA who have joined together on a mission to provide better care to their patients.

Patient Benefits

If your doctor is part of an ACO, then he or she has decided to join a team of health care providers in order to better care for you and other Medicare patients. The doctors of MDVC work together on a regular basis to identify opportunities to better serve their patients through collaboration and education.

Some of the most common chronic conditions among Medicare patients include diabetes, high blood pressure, heart failure, chronic obstructive pulmonary disease, and asthma. These are called “chronic conditions” because they last for at least three months and generally cannot be prevented by vaccines or cured by medications. If you have one or more of these chronic conditions, it is very important that you fully understand and know how to manage the conditions. Our coordinated efforts help patients gain the knowledge, skills, tools, and confidence to become an active participant in their care and achieve their health goals.

ACOs: What YOU need to know

If my doctor is in an ACO, can I still see whichever doctor I want?

Absolutely—if your doctor participates in an ACO, you can see any health care provider who accepts Medicare. Nobody—not your doctor, not your hospital—can tell you who you have to see.

Is an ACO a Health Maintenance Organization (HMO), managed care, or an insurance company?

No. An ACO is a group of doctors, hospitals, and other health care providers who work together to provide you with better, more coordinated care. Doctors and hospitals in an ACO communicate with you and with each other to make sure that you get the care you need when you’re sick and the support you need to stay healthy and well.

An ACO is not an HMO, managed care, or insurance company. Unlike HMOs, managed care, or some insurance plans, an ACO can’t tell you which health care providers to see and can’t limit your Medicare benefits. If your doctor participates in a Medicare ACO, you always have the right to choose any doctor or hospital who accepts Medicare at any time. Only people with Original Medicare can be assigned to an ACO. You can’t be assigned to an ACO if you have a Medicare Advantage Plan (like an HMO or a PPO).

How do I know if my doctor is in an ACO? What should I expect if my doctor is in an ACO?

If your doctor or health care provider chooses to participate in an ACO, you’ll be notified. This notification might be written information provided to you when you see your doctor, a sign posted in a physician practice or hospital, or it might be a conversation with your doctor the next time you go to see him or her.

If you are not sure if your doctor or health care provider is participating in a Medicare ACO, ask him or her. For general information on ACOs, call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048.

Over time, if you see a doctor or health care provider participating in an ACO, you may notice that:

  • You don’t have to fill out as many medical forms that ask for the same information.
  • The health care providers that you see all know what’s going on with your health because they communicate with each other.
  • You don’t need to repeat medical tests because your results are shared among your health care team.
  • The providers participating in the ACO will work with you to make sure the care decisions reflect your preferences.

Some ACOs may hire people to help check on your care. They may call you after an appointment or a procedure to make sure you understand how to take your medicines or schedule follow-up visits. They may also share information with your doctor to make sure you get the right care.

What rights do I have if my doctor is in an ACO?

You will continue to get the same rights all people with Medicare get. To help you to get the best-coordinated and highest quality care, Medicare will share certain information about your medical care with your doctor’s ACO, including medical conditions, prescriptions, and visits to the doctor. This is important to help the ACO keep up with your medical needs and track how well the ACO is doing to keep you healthy and helping you get the right care.

Your privacy is very important to us. You can tell Medicare not to give your doctor’s ACO information that your doctor needs to coordinate your care by calling 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048. Unless you take this step, your medical information will be shared automatically with your doctor’s ACO for purposes of care coordination and quality improvement.

If you are now getting or received treatment in the past for alcohol or drug abuse, Medicare will not share any information about that treatment with any ACO unless you give Medicare your written permission to do so.

Also, you may get a follow-up survey to ask about your experiences as a patient of a doctor who is participating in a Medicare ACO. You will get a letter to let you know the survey is genuine. The ACO will use your feedback to help make sure you get high quality care.

Who can read my medical information, and will it be protected?

The group of doctors, hospitals, and other health care providers working together in the ACO will be able to read your medical records, along with other office staff authorized to help coordinate your care.

The privacy and security of your medical information is protected by federal law. Call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week for more information about how your medical information is protected. TTY users should call 1-877-486-2048.

How will an ACO lead to better care for me?

When your health care providers have access to your health information and are able to share that information with one another, they can give you better, more coordinated care. Each of your health care providers will not only know about the health issues that they have treated, they will have a more complete picture of your health through communicating with your other health care providers.

When your health care providers participate in an ACO, you should see better, more coordinated care over time. With an ACO, you are the center of care, and your satisfaction is one of their goals.